Yana Service Increase Service Revenue and Service Booking Rate in 3-way with right mix between digital, mobile and customer-focused strategies to bring customers in for maintenance and repairs

Service department should be one of the best revenue generators. Unfortunately, except for new car buyers, most car owners are servicing their vehicles elsewhere after the 3rd year of the purchase. Dealerships are competing to connect with current and future customers with many being creative in marketing and many striving to improve customer satisfaction in hope of returning customers.  With Yana, you can have the right mix between digital, mobile and customer-focused strategies to bring customers in for maintenance and repairs.

  • Yana Service Reminder

Yana ServiceBe proactive by reaching out to your customers who are due for

  1. First service
  2. Subsequent service
  3. Other services

Determine the criteria, when & how you would like the list to be generated either by :-

  1. Mileage
  2. Next Service Date
  3. Age of Last Service Date
  4. Part Number

Execute the reminder list to your customers via Omni Channel (SMS, Email, Phone Call, Otoleap app notification).

Gives your service department peace of mind as the system continuously analyses the history transactions ensuring you never miss out on any of your customers again.

Your customers will appreciate that your dealership takes the initiative to remind them when it’s time to change the oil & time to rotate the tires.

  • Yana Otoleap Self-Service Reservation

otoleap

Allow your customer to respond to the service reminder by giving them multi-channel options to make a service booking with your dealership at their own convenience.

For customers who prefers a self-service option, use Yana Otoleap Self-Service Reservation, a hassle-free, simple to use and intuitive app, to

  • Locate the nearest workshop
  • Check the availability of the workshop
  • Instant visibility on estimated completion time and estimated price
  • Book the service in less than 3 minutes, anytime, anywhere 24/7
  • View the booking history

This will be great for the busy bee especially the millennials that are driven by convenience and want to be in charge of their time.

  • Yana Service Reservation via Traditional Method (Walk-In / Phone Call / SMS / Whatsapp / Email/ Social Medial / Call Center/ Live Chat channels)

Yana Serviceotoleap

If your customer prefers the traditional method of communicating with a person in your dealership, avoid holding up your customer for too long. Impress your customer with speed and convenience even with traditional method by allowing your service reception to record & confirm a booking in less than 3 minutes.

Yana Service Reservation gives your service reception a clear visibility of your workshop availability by

  1. Calendar day/week/month
  2. Service Bay
  3. Technicians
  4. Service Advisors

By providing your customers a hassle-free booking experience together with a top-notch dealership customer experience with Yana Digital Transformation DMS Suite, Wow and Win back your loss customers and get ready to receive more service bookings in the upcoming days for your workshop!

Find Out More!

If you would like to find out more about Technosoft Automotive’s solutions and how Yana Service increase Service Revenue and Service Booking Rate , contact us at info@technosoft.com.sg or schedule a 30-minute product demo with us today!