Customers have the potential for future revenue. Providing a complete, consistent and seamless customer experience.
Customers are the lifeblood of your business. According to a Marketing Metrics if a customer has previously made a purchase from your company, there is at least a 60% chance that the customer will make at least one more purchase. Depending on how well that relationship is nurtured, your customers have the potential for future revenue. Providing a complete, consistent and seamless customer experience via OMNI Channel is the key to retaining your customers.
- Allow your business to be open when others are closed.
- Allow your customers to browse through your showroom catalogue and make a service appointment with the least amount of disruption as possible.
Are you already providing these experiences to your customers?
Technosoft Yana Car Owner App, is a user-friendly and intuitive mobile application that runs with existing DMS and Dealer CRM, designed for mobile customer engagement for Marketing, Sales and Service interaction between car owners and dealers – Anytime, Anywhere.
The key values of Yana Car Owner App are:
Enabling dealers & service workshops to strengthen engagement with customers through modern lifestyle-mobile-applications and one-stop customer portal.
Empowering car owners with detail vehicle service histories, access to service workshops – anytime, anywhere.
Extending vehicle shopping experience in the palm of customers with online quotation and test drive appointment.
Engaging with car owners through push campaign & notification, capture sentiments and potential leads through social listening.
Dealer Features – Delivering a connected car ownership experience
- Extending vehicle buying experience to the palm of your customers with online quotation and test drive appointment.
- Manage price lists and quotations with mobile.
Service and Parts
- Send service reminders
- Schedule services appointments
- Send completion notification to your customers
- Set up, run and analyze marketing campaigns
- Segment customers by attributes such as loyalty status, age group, geographical location, interest and hobbies
- Tailor personalized marketing campaigns by sending offers, promotions and product updates to customer
- Define reward program tiers, reward and redemption rules
- Access to live dashboards of sales pipelines and customers’ feedbacks
- Paperless customer survey process
Customer Features – Convenience and Ease-of-use
- Search for vehicles
- Perform price comparisons for the best deal
- Make vehicle comparisons and view ratings and
- Reviews by other customers.
- Schedule appointments for test drive and receive confirmation via SMS
- Receive service reminder
- Search & review service workshops
- Get location driving directions and workshop ratings
- Book Service anytime 24/7, reschedule or cancel booking with a few clicks
- Be informed of service completion with notification
- Experience a consistent brand experience across all branches and across all touchpoints.
- Receive personalized promotions and campaigns from dealers directly on mobile phone
- Contact dealers via online chat and get interactive help immediately from dealers
- Obtain privileges such as discounts, offers services, special invites and products redemption and VIP treatment by enrolling in Customer Loyalty Program
- Redeem loyalty points for product and services
- Access and manage multiple vehicle details, inquiry histories and booking statuses and loyalty program all in one place
- Retrieve transaction histories
- Update preferences and interests to receive relevant and timely communications and promotions from dealer
By simply downloading the car owner mobile app onto their mobile devices, vehicle owners can now easily search for a workshop, check workshop locations, find driving directions and make their dealer selection based on ratings and reviews by other customers. With Yana Car Owner App, expect your dealership to have an increase in the number of bookings versus unscheduled walk-in customers and reduce the number of cancellations and no-shows using automated reminder.
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