
Manage customer engagement for dealer groups
and national sales companies
DIGITAL TRANSFORMATION FOR AUTOMOTIVE RETAIL
Dealer Management System, Automotive Customer relationship Management,
Yana Car Owner APP
Deliver the best-in-class customer experience in the automotive industry

Technosoft Automotive CRM Highlights

Complete
Complete 360-degree view on customers and vehicles.

Customer Experience
Customer Experience centric solutions for higher customer satisfaction index (CSI) and higher customer retention.

Openness & Scalability
Openness and scalability of the solution to support fast growing dealers.

Cloud-based
Cloud-based, which allows for data security and anytime anywhere access to your dealership.

Business Intelligence
Business Intelligence to generate analytics and predefined dashboards to provide data-driven insights.

Omni-channel Capabilities
Enables seamless and effortless, high-quality connection to the dealership through additional channels – mobile devices and social media.
Technosoft Automotive CRM enables you to


Technosoft Automotive CRM Product Capabilities

Customer and Vehicle Management
- Full visibility of customer and vehicle data.
- Gather and consolidate contact and vehicle information from all channels.
- Integrate social media customer data.
- Prevents data duplication.
- Improved customer insights.

Lead & Pipeline Management
- Import leads from any channel i.e. website, social media, third party.
- Manage opportunities through various pre-defined sales stages and steps.
- Define lead qualification rules.
- Drive successful conversion of leads to sales orders.
- Complete visibility of the sales pipeline.

Marketing & Campaigns
- Segment campaigns using customer or vehicle details.
- Setup ad-hoc or recurring campaigns.
- Execute personalized campaign via customers’ preferred mode of communication.
- Consolidate multi-channel campaign responses.
- Check campaign performance by deliver rate, read rate, click through, response analysis and ROI.

Sales Force Automation
- Complete view of leads with their related contacts, contracts, cases, opportunities.
- Keep track of customer interaction, track the status of opportunities, view past sales history and obtain insights on next sales opportunities.
- Generate quotation quicker and increase customer satisfaction with the reduced response time.
- Sales forecast can be accurately predicted with the help of past sales data.
- Reduce time required by the sales manager to prepare the daily, quarterly, monthly or annual reports.

Social Media Engagement
- Analyze sentiment to determine your share of voice across social channels and know who your key influencers are.
- Convert social media posts into leads or customer service cases.
- Gain insight to shape your messaging and sales strategy more effectively.
- Drive customer engagement to foster conversations about your brand.

Customer Satisfaction
- Distribute post-service surveys to customers.
- Receive and consolidate survey responses.
- Measure customer satisfaction and customer loyalty.
- Analyze feedback and customer satisfaction index.
- Make customer analytics-based improvements to dealer operations.
Contact Us
Dealer Management System Features Technosoft
We are committed to deliver innovative Automotive solutions for our customers.
Learn how our Dealer Management System and Automotive CRM are empowering our customers every day.
Talk to us today.