Manage customer engagement for dealer groups
and national sales companies
DIGITAL TRANSFORMATION FOR AUTOMOTIVE RETAIL
Deliver the best-in-class customer experience in the automotive industry
Technosoft Automotive CRM Highlights
Complete 360-degree view on customers and vehicles.
Customer Experience centric solutions for higher customer satisfaction index (CSI) and higher customer retention.
Openness & Scalability
Openness and scalability of the solution to support fast growing dealers.
Cloud-based, which allows for data security and anytime anywhere access to your dealership.
Business Intelligence to generate analytics and predefined dashboards to provide data-driven insights.
Enables seamless and effortless, high-quality connection to the dealership through additional channels – mobile devices and social media.
Technosoft Automotive CRM enables you to
Technosoft Automotive CRM Product Capabilities
Customer and Vehicle Management
- Full visibility of customer and vehicle data.
- Gather and consolidate contact and vehicle information from all channels.
- Integrate social media customer data.
- Prevents data duplication.
- Improved customer insights.
Lead & Pipeline Management
- Import leads from any channel i.e. website, social media, third party.
- Manage opportunities through various pre-defined sales stages and steps.
- Define lead qualification rules.
- Drive successful conversion of leads to sales orders.
- Complete visibility of the sales pipeline.
Marketing & Campaigns
- Segment campaigns using customer or vehicle details.
- Setup ad-hoc or recurring campaigns.
- Execute personalized campaign via customers’ preferred mode of communication.
- Consolidate multi-channel campaign responses.
- Check campaign performance by deliver rate, read rate, click through, response analysis and ROI.
Sales Force Automation
- Complete view of leads with their related contacts, contracts, cases, opportunities.
- Keep track of customer interaction, track the status of opportunities, view past sales history and obtain insights on next sales opportunities.
- Generate quotation quicker and increase customer satisfaction with the reduced response time.
- Sales forecast can be accurately predicted with the help of past sales data.
- Reduce time required by the sales manager to prepare the daily, quarterly, monthly or annual reports.
Social Media Engagement
- Analyze sentiment to determine your share of voice across social channels and know who your key influencers are.
- Convert social media posts into leads or customer service cases.
- Gain insight to shape your messaging and sales strategy more effectively.
- Drive customer engagement to foster conversations about your brand.
- Distribute post-service surveys to customers.
- Receive and consolidate survey responses.
- Measure customer satisfaction and customer loyalty.
- Analyze feedback and customer satisfaction index.
- Make customer analytics-based improvements to dealer operations.